Thursday, October 29, 2009

Does RSPCA NSW contact supporters and members of the public by telephone?

RSPCA NSW may contact supporters and members of the public via telephone for the following reasons:
- To return telephone enquiries left on our voicemail systems
- To undertake information follow up calls in relation to donations, merchandise purchases, bequests, cruelty complaints and animal adoptions.

From time to time our external customer service provider will contact supporters and members of the public on behalf of the RSPCA NSW in order to offer raffle tickets and RSPCA products for RSPCA fundraising purposes.

RSPCA NSW does NOT 'cold call' supporters or members of the public to ask for donations over the phone.

If you receive a telephone call and are concerned that the caller is not an official RSPCA NSW representative, or is not officially calling on behalf of the RSPCA, please do no proceed with the call and do not provide any personal or credit card payment details. Instead, ask for the representative's name and a contact number, and then call the RSPCA on 02 9770 7555. You will then be able to verify the telephone number and contact details with our staff.

If you have made a transaction over the phone and believe that you have been the victim of fraud, please report details to the NSW Department of Fair Trading for investigation on 13 32 20.

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